Help Centre

What does rolling tier qualification mean?

Regardless of whether you drop a tier, keep your tier or move up a tier in your review, we don’t wait another year to reassess your Tier Miles balance, but instead we check it every month. That way, we keep giving you the chance to qualify or move up a tier by ‘rolling over’ your tier qualification period. So, at the end of each month we count up your Tier Miles or qualifying flights over the previous 12 months to reassess your status. This rolling assessment gives you 12 opportunities during every year to move up a tier, instead of just one.

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The contact information will be updated if you change the value in the Choose Your Country combo box.

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.