Information collection and use
Emirates Group ("Emirates") includes any and all of the following entities and/or divisions: Emirates, dnata, dnata World Travel, Emirates Skycargo, Skywards, Emirates Holidays, Arabian Adventures, Wolgan Valley Resort & Spa and their associated brands and/or companies from time to time. A list is available upon request from: Corporate Communications, Emirates Group Headquarters, PO Box 686, Dubai, United Arab Emirates.
We are responsible for the processing of any personal information you provide to this Web site and we are notified where required in each country under the relevant data protection legislation of that country.
We take our responsibilities regarding the protection of personal information very seriously. This policy explains how we use personal information that we may obtain about you.
Why do we need your personal information?
When you use services provided on this web site you will be asked to provide certain information such as your name, contact details, and/or debit/credit card details. We will store this information and hold it on computers or otherwise. We will use this information in the following ways:
- To fulfill our agreement with you, including processing your flight, sending you your itinerary, or contacting you if there is a problem with your reservation;
- To register you with our web site and administer our Web site services where you have registered to receive these. You can unsubscribe from these services at any time (see Choice/Opt-out below);
- To administer any contest or other promotional offer you may enter and notify winners;
- To answer any queries which you may send to us by email;
- In order to conduct customer satisfaction surveys;
- To meet our legal compliance obligations;
- For crime prevention and detection; and
- For direct marketing purposes, as set out in detail below.
We need to know the names of all passengers travelling. If you are booking a flight on behalf of someone else, you must obtain their consent to use their personal information. We proceed on the basis that you have obtained this consent.
How do we use your personal information?
Information you provide or that is obtained by us will be used by us to enable us to review, develop and improve the services which we offer and provide you and other customers (via mail, email telephone or otherwise) with information about new products and services and special offers we think you will find valuable. We may also inform you about new products and services and special offers of selected third parties.
If you would like to receive details of our new services and special offers, you can click here to register.
To whom do we disclose your personal information?
Emirates does not sell, or trade your personal information to third parties.
We may give information about you as follows:
- Emirates may provide its third party service providers and processors with access to your personal information. These services providers may include: credit card verification providers, our data warehouse and customer relationship management centre, marketing organizations, who may provide support marketing and promotional communications; internet service providers who administer our web page and provide internet services and host our facilities; chauffeurs, car services agencies, and consumer research companies that assist Emirates with understanding consumer interests by conducting surveys. Emirates only shares your personal information to the extent required for the performance of such services. Emirates has implemented safeguards to ensure that our service providers treat personal information in a way that is consistent with the terms of this Privacy Statement and that it is never used except to fulfill services to Emirates.
- Emirates may also disclose your personal information as permitted or required by law. For example, Emirates will disclose personal information to those governmental bodies who have authority to obtain it, in order to comply with a warrant or subpoena issued by a court of competent jurisdiction, and to comply with record production requirements.
- In the event of a sale of all or substantially all of the assets of Emirates, Emirates may transfer personal information in its control to a third party purchaser that agrees to use personal information for the same reasons identified in this Privacy Statement.
- to anyone to whom we transfer or may transfer our rights and duties under our agreement with you;
- to customs and/or immigration departments or other regulatory authorities in your country of departure and/or destination (or countries we overfly during your journey) in order to comply with the law in those countries;
- if we have a duty to do so or if the law allows us to do so;
- to our employees and agents to do any of the above on our behalf, now or in the future.
If you choose not to provide certain personal information we request, you will still be able to visit our web site but you may be unable to access certain options or services.
By choosing to provide Emirates with your personal information you are consenting to its use in accordance with the principles outlined in this Privacy Statement and as outlined at the time you are asked to provide any personal information. Emirates may contact you by phone or email in order to provide you with updates pertaining to its services as well as information about additional offers, products or events that Emirates believes may be of interest to you. You can choose to unsubscribe to these updates or from having your personal information used for market research purposes.
Withdrawing your consent
All marketing communications Emirates sends to you will provide you with a way to withdraw your consent. If you no longer wish to receive promotional materials you may opt-out of receiving these communications by clicking here, this will remove you from Emirates mail lists. To unsubscribe from Skywards communication go to www.skywards.com. You will always be notified when their information is being collected by any outside parties. We do this so you can make an informed choice as to whether they should proceed with services that require an outside party, or not.
Please note that if you do not consent to Emirates’s use and disclosure of your personal information, this may affect our ability to provide you with particular products and services.
We will take appropriate steps to protect the personal information you share with us. We have implemented technology and security features to safeguard the privacy of your personal information.
We may aggregate personal information and remove any identifying elements in order to analyze patterns and improve our marketing and promotional efforts, to analyze website use, to improve our content and product offerings, and to customize our site’s content, layout and services.
We gather certain usage information like the number and frequency of visitors to this site. This information may include which URL you just came from, which URL you next go to, what browser you are using, and your IP address. We only use such data in the aggregate. This collective data helps us to determine how much our customers use parts of the site, and do internal research on our users’ demographics, interests, and behaviour to better understand and serve you.
Our web site may contain links to other web sites. Please be aware that we are not responsible for the privacy practices of web sites not operated by us or an entity in the "Emirates Group". We encourage you to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by our web site.
Correction / updating of personal information
If your personally identifiable information changes, or if you no longer desire our service, we will provide a way to correct, update or remove your personal information provided to us.
Access to your personal information
You have the right to see personal information we keep about you. We will endeavour to provide the information you require within a reasonable time. There may be a small monetary charge for some requests, depending on the information requested. If you are concerned that any of the information we hold on you is incorrect please contact us.
Transfer of your personal information
Some parties that process or store personal information may be located in jurisdictions outside your country of residence. Therefore, your information may be processed and stored in these jurisdictions and, as a result, foreign governments, courts, or law enforcement or regulatory agencies may be able to obtain disclosure of your information through the laws in these countries.
Notification of changes
If we decide to change our Privacy Statement, we will post those changes on our web site so you are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by way of an email. You will have a choice as to whether or not we use your information in this different manner. We will use information in accordance with the Privacy Statement under which the information was collected.
Web site Contact
If you have a query regarding your online booking or encountered any problems whilst making your booking, please contact us by completing this form.
Non-booking related queries
If you experience any technical problems during your interaction with this web site, please contact your local Emirates office.