Help Centre

For how long are Business Rewards Miles valid?

Business Rewards Miles are valid for three years. They will expire on the next anniversary of the organisation’s joining date. 

For example, if the joining date of your organisation was in August 2014, and you earned Business Rewards Miles in June 2015, your Miles will expire on 31st August 2018. Or, if you earned Miles in October 2015 and the joining date of your organisation is in May 2015, your Miles will expire on 31st May 2019.

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.