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Online Check-in

There are 19 FAQs for Online Check-in.

What is online check-in? When and where can I use it?

Online check-in means you can save time and fuss at the airport by checking in for your Emirates flight via the website prior to your arrival at the airport.

Online check-in is available 24 hours before your flight’s scheduled departure time. It closes 90 minutes before scheduled departure for all passengers who have an eticket. You can use online check-in on emirates.com for all Emirates flights departing from the airports listed below.

DubaiErbilMilan
AbidjanFrankfurtMoscow
AccraGenevaMumbai
Addis AbabaGlasgowMunich
AdelaideGuangzhouMuscat
AhmedabadHamburgNairobi
AlgiersHarareNew York
AmmanHo Chi Minh CityNewcastle
AmsterdamHong KongNice
AthensHoustonOsaka
AucklandHyderabadParis
BaghdadIslamabadPerth
BahrainIstanbulPeshawar
BangkokJakartaPrague
BarcelonaJeddahPhuket
BasraJohannesburgRio de Janeiro
BeijingKabulRiyadh
BeirutKarachiRome
Bengaluru (Bangalore)KhartoumSan Francisco
BirminghamKievSana'a
BostonKochi (Cochin)São Paulo
BrisbaneKolkataSeattle
Buenos AiresKozhikodeSeoul
CairoKuala LumpurShanghai
Cape TownKuwaitSialkot
CasablancaLagosSingapore
ChennaiLahoreStockholm
ChristchurchLarnacaSt. Petersburg
ClarkLisbonSydney
ColomboLondon GatwickTaipei
ConakryLondon HeathrowTehran
CopenhagenLos AngelesThiruvananthapuram
DakarLuandaTokyo Haneda
Dallas/Fort WorthLusakaTokyo Narita
DammamLyonToronto
Dar Es SalaamMadinahTripoli
DelhiMadridTunis
DhakaMaléVenice
DohaMaltaVienna
DublinManchesterWarsaw
DurbanManilaWashington, DC
DüsseldorfMauritiusZürich
EntebbeMelbourne

Please note that online check-in is not available if the first flight in your itinerary is not an Emirates flight. This applies to all codeshare flights that are not operated by Emirates.

If the first flight of your journey is operated by Qantas, you can check in online at qantas.com.

Can I use online check-in for other passengers in my travelling party?
Yes. Online check-in is available for up to nine (9) passengers (adults and children) who are travelling together on the same booking.
Can I use online check-in if I am travelling with an infant?
Yes. Online check-in is possible for the accompanying adult passenger.
Can children travelling alone use online check-in?
No. Passengers under the age of 16 and travelling without an adult must proceed to the airport for normal check-in at the Emirates desk.
How do I use online check-in?

In order to use online check-in, you must know the surnames of all passengers you will be checking in and have the Booking Reference/PNR from your eticket.

When you have the necessary information:

  1. Visit the Online Check-in page.

  2. Enter your surname and Booking Reference/PNR to initiate your check-in.

  3. Select the passengers you'd like to check in.

  4. You may be asked to enter Advanced Passenger Information if required by the destination country.

  5. You will then have the option of changing seats and adding any missing Emirates Skywards numbers before finalising your online check-in.

  6. Once you've completed the check-in process, you'll be issued an eBoarding Pass (available at select airports) for each passenger in your party. Please print* and take your eBoarding pass with you to the airport, allowing sufficient time to complete the remaining formalities.

    For travel to or from some destinations, your travel documents will need to be verified before a boarding pass can be issued. In this case, you won't receive an eBoarding pass when checking in online - please report to the Emirates check-in counters at the airport to collect your boarding pass.

* Please note if you do not have access to a printer, you may still use online check-in. Simply proceed to the airport after completing the check-in process online. Present your passport and ticket at the designated online check-in desk and advise the staff that you have checked in online but do not have your receipt.
What happens if I experience a problem while checking in online?
If you experience any technical problems or for some reason cannot complete the online check-in process, please proceed to the airport for normal check-in at the Emirates desk, allowing sufficient time to complete the usual check-in procedures at the airport.
When do I need to arrive at the airport if I check in online?
If you are checking baggage, you will need to arrive at the airport at least ninety (90) minutes prior to your scheduled departure time. If you are not checking baggage, you must arrive at the airport at least sixty (60) minutes prior to scheduled departure. Failure to arrive at the airport within the stated timeframe may result in missing your flight. Your eBoarding pass will also indicate the timings for you to report at the airport (timings vary according to airport requirement).
What should I do when I arrive at the airport?

If you have printed out your eBoarding pass, please follow the reporting instructions for the airport on the boarding pass. 

If you were unable to print your eBoarding pass, or were not issued an eBoarding pass, please report to the Emirates check-in counters at the airport.

What about my baggage?
Simply drop your baggage off at the online check-in counter or bag drop counter.
What about return / onward flights?

The online check-in system will allow you to check in for all eligible flights scheduled to depart within 36 hours of the time you use online check-in. If your return or onward flights are scheduled to depart within 36 hours of your outbound flight, then the online system will allow you to check in for these flights.  If any of your flights are scheduled to depart more than 36 hours after your outbound flight, you will need to repeat the online check-in process for those flights closer to the scheduled departure time.

Please note if your return/onward flight departs outside of the 36-hour window from an airport where online check-in is not currently offered, you will need to follow normal check-in procedures for that flight at the main Emirates desk.

I am travelling to a country that requires Advanced Passenger Information (API). Can I still use online check-in?

The immigration authorities of many countries require all airlines to provide passenger passport information prior to departure of any inbound or outbound flights to ensure safety and security. Currently these countries include:

AustraliaGermanyNew Zealand
AustriaIndia*Qatar
BahrainIndonesiaSouth Africa
BangladeshIrelandSpain
BrazilItalySri Lanka
CanadaJapanSwitzerland
ChinaKoreaUnited Kingdom
CyprusMaltaUnited States
Czech RepublicNetherlands
* This information is required for passengers travelling to Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kochi, Kolkata, Mumbai and Thiruvananthapuram.

Passengers travelling to the UAE from certain countries also need to provide Advanced Passenger Information. Currently these countries include: Iran, Iraq, Pakistan and Yemen.

If you are travelling to one of these countries, you can still use online check-in where available, provided that all of the relevant passport information for you and anyone travelling with you has been completed. If any passport information is missing or incorrect, you can add or edit that information through the online check-in system.

Please note that all travel in such instances is subject to the approval of immigration authorities in the destination country.

Learn more about Advanced Passenger Information (API).

Where can I find the booking reference/PNR?

eticket

If you received an eticket via email, your booking reference is the six character alphanumeric code that appears to the right of the 'BOOKING REFERENCE' field. It will begin with B, C, D, E, F, G, H, I, J, K or L. 



eticket (airline printed receipt)

On your flight coupon / ticket, your PNR is the first six alphanumeric characters printed toward the right as shown in the illustration below.

 

An eticket from a travel agent will also contain another six-character booking reference – you can also use this to check in online at emirates.com

What is the eBoarding Pass and how do I use it?

To save you time at the airport, Emirates now offers eBoarding Passes for some airports. You will only receive an eBoarding Pass if you choose to use Online Check-in.*

Your eBoarding Pass functions in exactly the same way as a normal boarding pass, and includes your seating assignment, Boarding Gate number and flight details. Business Class and First Class passengers may bring their eBoarding Passes to the Emirates Lounge for Lounge access.

You will receive an eBoarding Pass upon completion of Online Check-in at relevant departure cities, either by email, by choosing  View / Print eBoarding Pass or both. Simply print your eBoarding Pass and bring it with you to the Boarding Gate or to the Bag Drop counter if you are checking baggage.

At Dubai Airport, you will need to be at the Boarding Gate no later than 35 minutes before departure, or the Bag Drop counter at least 90 minutes before departure. These times vary at different airports, so please be sure to check your eBoarding Pass which will state the required times clearly.

If you are unable to print your eBoarding Pass, you may print your boarding pass at the airport Self Check-in kiosks in Dubai only or proceed to an Emirates Check-in counter.

* If your flight departs from the United States, you are required to proceed to the Emirates counters, even if you don't have baggage.
Which airports offer eBoarding Passes?

Currently, eBoarding Passes are only available to passengers using Online Check-in and departing from the following airports:

DubaiDüsseldorfMoscow
AbidjanFrankfurtMunich
Addis AbabaGenevaMuscat
AdelaideGlasgowNairobi
AmmanGuangzhouNewcastle
AmsterdamHamburgNice
AthensHong KongOsaka
AucklandIslamabadParis
BaghdadIstanbulPerth
BahrainJakartaPeshawar
BangkokJeddahPrague
BarcelonaJohannesburgRiyadh
BasraKarachiRome
BeijingKievSana'a
BirminghamKuala LumpurSão Paulo
BrisbaneLahoreShanghai
Buenos AiresLarnacaSialkot
Cape TownLisbonStockholm
ChristchurchLondon GatwickSt. Petersburg
ClarkLondon HeathrowSydney
ColomboLyonTaipei
CopenhagenMadridTokyo Haneda
DakarMaltaTokyo Narita
DammamManchesterToronto
DhakaManilaVenice
DohaMauritiusVienna
DublinMelbourneWarsaw
DurbanMilanZürich

Emirates will be offering eBoarding Passes in other airports shortly.

What is a mobile boarding pass and how do I use it?

You can now receive a mobile boarding pass for your Emirates flight on your web-enabled phone or mobile device.

In order to use a mobile boarding pass, you need an active internet connection on your mobile device. You can receive a link to your mobile boarding pass either via email or SMS.

Learn more about using a mobile boarding pass

Currently mobile boarding passes can be issued for most flights from selected airports around the world.

When will I need to show my mobile boarding pass?

You will need to have your mobile boarding pass ready for inspection at a number of different points, including Security, Immigration, at the boarding gate, and when you board the aircraft.

Please make sure your device’s screen is active with the mobile boarding pass showing at all these locations.

What do I do if I can’t access my mobile boarding pass, or my phone’s battery has run out?

If you have a problem with your mobile boarding pass, you can obtain a paper boarding pass at a check-in desk, or at your boarding gate if you have already passed through Security and Immigration.

Can I use one phone to display all my family’s mobile boarding passes?

No – each person must be able to display their own boarding pass independently, and each boarding pass must be sent to a separate email address or mobile phone number.

Members of your group with mobile devices can use mobile boarding passes, and those without devices can use eboarding passes.

Which airports offer mobile boarding passes on your smart phone?

Currently mobile boarding passes for use on an internet connected smart phone are available at the following airports:

DubaiGlasgowNice
AmsterdamHamburgOsaka
AthensHong KongParis
AucklandIstanbulPrague
BahrainJohannesburgRome
BarcelonaKuala LumpurSão Paulo
BirminghamLarnacaStockholm
Cape TownLondon GatwickTaipei
ChristchurchLondon HeathrowTokyo Haneda
ClarkLyonTokyo Narita
CopenhagenMadridToronto
DohaMaltaVenice
DublinManchesterVienna
DurbanMilanWarsaw
DüsseldorfMunichZürich
FrankfurtMuscat
GenevaNewcastle
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