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Help Centre

Can I cancel or make changes to my reward booking?

Depending on the type of reward, some can be cancelled without penalty and others are non-refundable once issued. Please refer to the refund procedures below for more details:

Emirates

Cancellation of a reward ticket:
To cancel an unused Flex reward ticket, a fee of USD 50 will apply. To cancel an unused Saver reward ticket, or a combined Saver/Flex reward ticket, a fee of USD 75 will apply. You must submit your reward ticket within one year of the date of issue to claim a refund.  Please note that any expired Miles will not be refunded.

Modifying travel dates:
If you have a Flex reward ticket then no date change fees will apply. If you have a Saver reward ticket, or a combined Saver/Flex reward ticket, then a date change fee of USD 25 will apply. If there are multiple passengers on the booking, the fee of USD 25 will apply for each passenger.

Changing destinations:

  • You can change your destination to another location on our route network within the same zone for a fee of USD 25. In this instance, an unused reward ticket will be cancelled and your Miles will be credited back to your account (minus any expired Miles). A new ticket will be issued with a new validity period and destination and you will be charged taxes accordingly.
  • If you wish to change your destination to a separate zone, you will need to cancel your ticket completely and purchase a new one.
  • You may not make a change to your destination once travel has commenced.

Making other changes:
Any other changes to an unused Flex or Saver reward ticket (including a change of cabin class or a ticket change from Saver to Flex and vice versa), will incur a fee of USD 25. In such cases, your existing reward ticket will be cancelled and your Miles will be credited back to your account (minus any expired Miles). A new ticket will be issued with a new validity period and you will be charged taxes accordingly. 

Expired tickets:
If you have an unused, expired ticket, we will refund any taxes you paid in full without charging a service fee. However, we will not be able to refund your Miles.

Upgrades:
To cancel an upgrade reward, please call your nearest Emirates Contact Centre. If you do not use an upgrade reward, we will refund your Miles in full (minus any expired Miles). 

Partner airlines

Different airlines may have different Terms & Conditions relating to reward tickets. Please check at the time of booking the reward.

As a general rule:

  • Date changes are permitted for a fee of USD 25* per change, per person.
  • Refunds before travel can be made for a fee of USD 75* (minus any expired Miles) if ticket validity permits.
  • All other changes are USD 25* per change, per person.
  • On most partner reward tickets one stopover, plus point of turnaround, is allowed. Please check at the time of booking.
  • Reward flights on partner airlines must be booked and ticketed at least seven days prior to departure. Once flights are ticketed, only date changes are permitted.
  • Some airline rewards cannot be redeemed more than six months in advance due to scheduling.
  • All fees are non-refundable.

*Fees waived for infants.

Partner hotels

Marriott:
Miles are not refundable for any cancellation of rewards within 72 hours of arrival date.

Retail & Lifestyle

Arabian Adventures:
Miles are not refundable for any cancellation of rewards within 72 hours of arrival date.

Gift vouchers:
Vouchers for Budget, Damas, Danat Dubai, Dubai Autodrome, Magrudy's, Le Meridien (Natural Elements Spa & Health club in Le Meridien Airport Hotel, Dubai), Rivoli, Ski Dubai and Wild Wadi Water Park are not refundable once you have purchased them with your Miles.

Please see individual partner pages for more information and any specific conditions regarding rewards.

All related questions

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