Help Centre

Do I have to pay anything extra for upgrading a booking using Business Rewards Miles? If yes, how do I pay?

Travelling to some destinations may incur additional taxes or charges for upgrading to a higher class. When upgrading your booking you will be informed of any additional amounts to pay. The extra taxes or charges must be paid for online by credit card during the upgrade process.

Contact Us

Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call this number only if you have already made a hotel reservation on through the service provided by our partner, Tourico. Tourico is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.