Can I change or cancel a hotel or car booking?

You can change or cancel your hotel or car reservation through our partner, Tourico Holidays. To make any modifications or to cancel hotel reservations you will need your itinerary number which can be found in your hotel or car confirmation email.

Cancellation can also be made online in the Manage a Booking section, subject to the conditions of your booking, without any additional charges.

The terms and conditions for your hotel reservation determine whether or not you may modify or cancel the reservation. The cancellation conditions can be found under Policies in the Manage a Booking section.

To cancel your booking, retrieve your booking by entering your itinerary number and surname. You may then click on the ‘cancel’ link next to your hotel or car booking and follow the steps described.

You may also contact the Tourico Holidays Call Centre to change or cancel your bookings. Please note that charges may apply for offline changes or cancellations. See information on charges

Refunds will be credited back to the payment card that has been used.

Related questions

My flight has been rescheduled. What happens to my hotel or car booking?
I have booked a hotel or car while booking a flight and need to make changes to my trip. Will my hotel or car booking automatically change when my flight changes?
How can I access my pre-paid hotel or car voucher?