Help Centre

How will my baggage allowance be calculated?

Depending on your route, your baggage allowance may be calculated by piece or weight.

On routes that include stops in North, Central or South America your baggage allowance will be calculated by piece. You will be allowed a set number of items, each of which must weigh under a certain weight.*

If your travel starts in the United States and the first carrier on your booking is not Emirates, different rules may apply – learn more.

For all other routes, your baggage will be calculated by weight. If you’re travelling in Economy Class on these routes, your baggage allowance will also depend on the type of fare you’ve purchased and when your ticket was issued.

Find the exact details of your baggage allowance for any flight by visiting the baggage allowance calculator.

If your itinerary includes flights operated by other airlines, different baggage rules may apply for these flights – learn more.

*Exceptions apply, please check with your local Emirates office.

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.