Help Centre

What are the differences between a Saver, Flex and Flex Plus flight reward?

You can read the full details in our Flight Reward Rules.

Saver rewards offer the best value when you travel during lower-demand periods or when your travel dates are flexible.

  • They are available on a return basis in Economy Class and Business Class.
  • You can stay for up to three months.
  • You can add one stopover to your journey.
  • You can change your travel dates after the ticket has been issued for USD 25 per change.
  • A fee of USD 75 will apply if you cancel an unused Saver reward ticket.

Flex rewards offer greater flexibility when making your travel plans. They cost more Skywards Miles than Saver rewards, but they offer you more seat availability during high-demand periods and on high-demand flights.

  • They are available on a return basis.
  • You can stay for up to three months.
  • You can add two stopovers to your journey.
  • You can change your travel dates at any time without charge.
  • A fee of USD 50 will apply if you cancel an unused Flex reward ticket.

Flex Plus rewards offer you even more reward seats during high-demand periods and on high-demand flights.

  • They are available on a return and one-way basis in every class of travel.
  • You can stay for up to one year.
  • You can add two stopovers to your journey.
  • You can make changes to your travel dates at any time without charge.
  • You can cancel your ticket without charge before travel.

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.