Help Centre

What is the policy for transporting Dangerous Goods?

Dangerous Goods are articles or substances that may pose health and safety hazards to its passengers or potentially damage the aircraft. They are also referred to as restricted articles, hazardous materials and dangerous cargo. Transportation of such goods is primarily regulated by Civil Aviation Regulations. Goods falling under the category of Dangerous Goods are not allowed in passenger or crew-checked baggage or cabin baggage, with some exceptions.

Download the list of Dangerous Goods (PDF), to learn what is permitted in luggage, and what you need to declare at the airport.

Please note – in some countries, lithium batteries as found in laptops, mobile phones and other portable electronic devices, are now considered dangerous items, and may be banned from checked baggage.

Countries that enforce this rule currently include China. Before you travel, please contact your departure airport or your local Emirates office for more information.

Personal motorised vehicles are not allowed on board

For safety reasons, we can’t accept personal motorised vehicles such as hoverboards, mini-Segways and smart or self-balancing wheels on our flights. We can’t carry them either as checked-in baggage or as hand luggage as they contain large lithium batteries. This regulation still applies even if you’re connecting to our flights from an airline that has accepted them.

Drones are not allowed as cabin baggage

For safety reasons, we can’t allow drones on board as cabin baggage. Drones can be accepted as checked-in baggage only. If you have a drone in your checked-in baggage you’ll be asked to either secure the Lithium batteries within the drone or remove the batteries and carry them in your cabin baggage. This regulation still applies even if you’re connecting to our flights from an airline that has accepted drones as cabin baggage.

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.