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Help Centre

What is online check-in? When and where can I use it?

Online check-in means you can save time and fuss at the airport by checking in for your Emirates flight via the website prior to your arrival at the airport.

Online check-in is available 48 hours before your flight’s scheduled departure time. It closes 90 minutes before scheduled departure for all passengers who have an eticket. You can use online check-in on emirates.com for all Emirates flights departing from the airports listed below.


DubaiDurbanMoscow
AbidjanDüsseldorfMultan
AbujaEntebbe Mumbai
AccraErbilMunich
Addis AbabaFrankfurtMuscat
AdelaideGenevaNairobi
AhmedabadGlasgowNew York
AlgiersGuangzhouNewcastle
AmmanHamburgNice
AmsterdamHarareOrlando
AthensHo Chi Minh CityOsaka
AucklandHong KongOslo
BaghdadHoustonParis
BahrainHyderabadPerth
BaliIslamabadPeshawar
BamakoIstanbulPhuket
BangkokJakartaPrague
BarcelonaJeddahRio de Janeiro
BasraJohannesburgRiyadh
BeijingKabulRome
BeirutKarachiSan Francisco
Bengaluru (Bangalore)KhartoumSão Paulo
BirminghamKochi (Cochin)Seattle
BolognaKolkataSeoul
BostonKuala LumpurShanghai
BrisbaneKuwaitSialkot
BrusselsLagosSingapore
BudapestLahoreSt. Petersburg
Buenos AiresLarnacaStockholm
CairoLisbonSydney
Cape TownLondon GatwickTaipei
CasablancaLondon HeathrowTehran
ChennaiLos AngelesThiruvananthapuram
ChicagoLuandaTokyo Haneda
ChristchurchLusakaTokyo Narita
ColomboLyonToronto
ConakryMadinahTunis
CopenhagenMadridVenice
DakarMaléVienna
Dallas/Fort WorthMaltaWarsaw
DammamManchesterWashington, DC
Dar Es SalaamManilaZürich
DelhiMashhad
DhakaMauritius
DohaMelbourne
DublinMilan

Please note that online check-in is not available if the first flight in your itinerary is not an Emirates flight. This applies to all codeshare flights that are not operated by Emirates.

If the first flight of your journey is operated by Qantas, you can check in online at qantas.com.

Call us

The contact information will be updated if you change the value in the Choose Your Country combo box.

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.