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FAQs

I have enough Skywards Miles – why can’t I upgrade online?

In order to upgrade a flight online:

  • An eTicket must have been issued for each passenger travelling
  • The flight must be operated and marketed by Emirates, i.e. no codeshare flights.
  • The departure time of the flight you wish to upgrade should be at least six hours ahead of the current local time in the departure city
  • The dates and flight numbers on your eTicket must match the dates and flight numbers on your booking.

Related questions

If there are multiple passengers on my booking can I just upgrade myself?
I have enough Skywards Miles – why can’t I upgrade online?
Can I upgrade using my Skywards Miles on a partner airline or on a codeshare flight?
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