FAQs

There are 6 FAQs for Contact Info.

How can I get help with an online booking?

If you cannot find answers to your online booking questions in these Frequently Asked Questions, please email us or call your local Emirates Office.

How do I find my local Emirates office?

Use our Office Locator to find the contact details for your nearest Emirates office.

How can I contact Customer Affairs or other departments within Emirates?

You can contact the customer services department by mail, fax or phone as follows:

Customer Affairs Department
Emirates
P.O. Box 686
Dubai
United Arab Emirates
Telephone: +971 4 7083611
Fax: +971 4 2864120

For all other departments please write to:
Emirates (Department Name)
P.O. Box 686
Dubai
United Arab Emirates

Where can I learn more?

For more information, please visit the Dubai International Airport page, or the UAE Visas page. Or you can visit the Airport’s own website at http://www.dubaiairport.com.

How can I book the Baggage Delivery service?

Emirates offers a Baggage Delivery service for customers arriving at Dubai International Airport. Baggage can be delivered anywhere within the UAE – fees vary according to the final delivery point within the UAE.

You can book the Baggage Delivery service on arrival at Emirates Terminal 3 in Dubai. After passing through Immigration, look out for Emirates Staff, at the Baggage Reclaim area, who will assist you.

Will the Baggage Delivery service still deliver my bags if they are held by Customs?

No – if your bags are held by UAE Customs because they contain items banned from the UAE, you will need to collect your bags personally.