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Operational changes

Last updated: 25 April 2016, 07:06 Dubai (GMT+4)

UAE visa for GCC residence permit holders
As of 29 April 2016, GCC residence permit holders will need to apply for a UAE visa before arriving in Dubai.

Last updated: 11 April 2016, 07:48 Dubai (GMT+4)

Baggage policy for Africa

For tickets issued on or after 15 April 2016
For itineraries commencing in any destination in Africa, the piece concept applies. Customers beginning their journey in Africa are allowed two bags of up to 23kg each in Economy Class, and two bags of up to 32kg each in First Class or Business Class. This will apply regardless of the country in which the ticket was purchased. If the free baggage allowance is exceeded, normal excess charges apply.

For tickets issued before 15 April 2016
The baggage allowance for passengers with tickets issued before this date on journeys originating in Africa will continue to be based on the weight concept. This applies regardless of the date of travel. If the free baggage allowance is exceeded, normal excess charges apply.

To see details of the baggage policies and the excess baggage rates for your journey, please use our baggage allowance calculator.

Last updated: 3 March 2016, 09:18 Dubai (GMT+4)

Changes to terminals in Jeddah (JED) on Extra Flights

The following change in terminal for Extra flights has been made in Jeddah. Please follow this guide to ensure you are arriving or departing from the correct terminal when travelling:

For Extra Flights UMRAH (2000 Series):

  • Customers holding UMRAH visa – use the Hajj Terminal
  • GCC Nationals excluding Saudi National – use the North Terminal
  • Saudi Residence Permit / Business / Visit Visa Holders and Saudi Nationals - not permitted

Extra Flights Non-UMRAH (3000 Series):

  • Customers holding UMRAH visa – not permitted
  • GCC Nationals excluding Saudi National – use the North Terminal (including Saudi National)
  • Saudi Residence Permit / Business / Visit Visa Holders – use the North terminal
  • Saudi Nationals – use the North Terminal

Starting from 8 May 2016, customers travelling to perform Umrah on flights into Jeddah with a flight number starting with 8 will need to depart and arrive from the Haj terminal at Jeddah airport.