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Terms & Conditions

  • Chauffeur-drive service is available to Emirates First Class and Business Class passengers in selected cities in Africa, Asia, Australia, New Zealand, Europe, the Middle East and North America. See applicable restrictions for each city.
  • Chauffeur-drive service is only available to First Class and Business Class passengers holding tickets with confirmed reservations in First Class or Business Class on Emirates operated flights. The service is not available to passengers who are waitlisted for an Emirates flight or for passengers collecting tickets on departure.
  • Chauffeur-drive service is not available on flights with other airlines and/or where Emirates is the marketing carrier only. This applies to codeshare flights operated by Korean Airlines, Thai Airways, Oman Air and Jet Airways.
  • Chauffeur-drive service is not available to minors unaccompanied in the car by a parent or guardian.
  • Chauffeur-drive service must be booked at least 48 hours in advance of travel.
  • Complimentary Chauffeur-drive service is available within 50km of the International Airport for Mumbai and Delhi, and 60km of the International Airport for Hyderabad, Bangalore and Chennai. If the travel exceeds this mileage, the passenger can opt to pay for the additional kms at a nominal rate of Rs. 500 + taxes, but there is an outer limit of 70km from the International Airport for the Chauffeur-drive service in all the five cities in India. Any charges for excess mileage should be paid directly to the chauffeur by cash.
  • Passengers from Abu Dhabi not wishing to travel at night may use Chauffeur-drive service either between Abu Dhabi and a hotel in Dubai, or a hotel in Dubai and Dubai International Airport.
  • Cancellation of the Chauffeur-drive should be made at least 1.5 hours prior to the scheduled pickup time. If a passenger fails to cancel his or her Chauffeur-drive booking and the chauffeur car arrives at the appointed time and place only to be sent away, the Chauffeur-drive service cannot be rebooked in conjunction with the same ticket.
  • Chauffeur-drive service in many cases is not available to cross national borders of the departure/arrival airport country. Please check with your local Emirates office prior to your Chauffeur-drive booking.
  • Should you experience any problems with the Chauffeur-drive service, please contact your local Emirates office.
  • Chauffeur-drive services are provided by third party suppliers. Emirates is not responsible for the acts or omissions of such suppliers, nor for any deficiency in the facilities and services offered. In particular, Emirates has no liability for loss, personal injury, or death incurred during the use of such facilities and services unless such loss, personal injury or death is / are caused solely by Emirates' negligence. See also our Terms & Conditions.
  • Chauffeur-drive service will not be available to passengers in case there is a city-wide strike or any other contingencies where there might be a risk to life/property.
  • All cars have a size/space limitation for the baggage. It is advisable to provide baggage details at the time of booking the service.
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