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Help Centre

What are the differences between Special, Saver, Flex and Flex Plus fares?

The main differences between the fare types are the changes you can make to your ticket, the number of Skywards Miles you earn and the upgrade options available.

  • A Special fare is our lowest fare, but some restrictions apply.
  • A Saver fare is slightly more flexible than a Special fare.
  • A Flex fare allows changes and cancellations for a fee.
  • The Flex Plus fare is a totally flexible and unrestricted fare.

You’ll earn more Skywards Miles on a Flex and Flex Plus fare than on a Special or Saver fare.

All related questions

Do you have any feedback or questions for us? Get in touch for any feedback or questions

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.