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Help Centre

Can I qualify for a higher tier if I fly frequently but don’t collect enough Tier Miles?

Yes, you can progress to a new tier either by collecting enough Tier Miles, or by taking enough qualifying flights.

The thresholds for each tier are as follows:

Silver: 25,000 Tier Miles or 25 qualifying flights

Gold: 50,000 Tier Miles or 50 qualifying flights

Platinum: 150,000 Tier Miles only

This means that even if you don’t manage to collect enough Tier Miles because you generally fly short distances, you can still move up a tier because you fly frequently.

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The contact information will be updated if you change the value in the Choose Your Country combo box.

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.