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Complimentary Shuttle Service

Complimentary Shuttle Service

Emirates provides complimentary coach services to selected destinations in the UAE and Japan. Learn more about these services below.

UAE

Japan

UAE

Emirates operates complimentary coach services for Economy Class passengers holding a flight ticket and travelling to and from Dubai, Abu Dhabi and Al Ain – see the schedule below.

Abu Dhabi / Dubai
From / ToDepartureArrival
Abu Dhabi / Dubai04:0005:45
Abu Dhabi / Dubai06:0007:45
Abu Dhabi / Dubai09:3011:15
Abu Dhabi / Dubai11:3013:15
Abu Dhabi / Dubai16:3018:15
Abu Dhabi / Dubai22:0023:45
Dubai / Abu Dhabi
From / ToDepartureArrival
Dubai / Abu Dhabi00:0001:45
Dubai / Abu Dhabi02:0003:45
Dubai / Abu Dhabi07:1509:00
Dubai / Abu Dhabi10:0011:45
Dubai / Abu Dhabi14:0015:45
Dubai / Abu Dhabi19:0020:45
Al Ain / Dubai
From / ToDepartureArrival
Al Ain / Dubai      09:3011:15
Al Ain / Dubai21:0022:45
Dubai / Al Ain
From / ToDepartureArrival
Dubai / Al Ain      02:0003:45
Dubai / Al Ain14:3016:15

Pickup / Drop-off points

Dubai
Pickup: Outside arrivals of Terminal 3.
Drop-off: Terminal 3 departures. 
  
Abu Dhabi 
Pickup/drop-off: In front of Emirates Down Town office - Khalidiya - Corniche.
  
Al Ain
Pickup/drop-off: In front of Emirates office - Emirates Commercial Complex, Khalifa Street.   
 

Terms & Conditions

  • The bus service is operated by a third party service provider, who bears full responsibility for the complete bus journey in terms of insurance and liability.
  • The bus service is only applicable to Economy Class passengers booked on an Emirates flight into/out of Dubai.
  • Passengers must hold a valid flight ticket to board the bus.
  • Emirates is not in a position to accept passengers that do not have a prior booking made and/or do not have a relevant flight ticket due to limited capacity.
  • The bus service must be booked at least 48 hours in advance. Requests received after this time will not be guaranteed.
  • Minimum connecting time required is 2 hours for inbound and outbound passengers.
  • Normal Emirates baggage allowance apply.   

For more information, please contact your local Emirates office or travel agent.

Japan

Emirates operates complimentary coach services for passengers holding a flight ticket and travelling to and from Osaka and Nagoya – see the schedule below.

Nagoya / Kansai Airport
From / ToDepartureArrival
Nagoya/ Kansai Airport (KIX)15:0018:30
Kansai Airport /Nagoya
From / ToDepartureArrival
Kansai Airport /Nagoya        19:0022:30

Pickup / Drop-off points

Nagoya
Daily pickup/drop-off: JR Nagoya Station, in front of the fountain at Taiko-Dori Guchi.

Kansai Airport (KIX)
Daily pickup/drop-off: 1F Arrival Lobby outside the South Exit after Customs.

Terms & Conditions

  • The complimentary bus service is operated by a third party service supplier who bears full responsibility for the complete bus journey in terms of insurance and liability. In case of unexpected off-schedule operation due to traffic jams or other conditions such as weather, the supplier will try to find alternative routes, however there may be a possibility of late arrival or cancellation of the bus service. This will be exempt from Emirates’ liability. In case of the above circumstances, Emirates will not provide alternative transportation or travel expense.
  • The bus service is only applicable to passengers booked on an Emirates flight into/out of Kansai Airport on the same day.
  • The bus service must be booked at least 24 hours in advance. Passengers who have not made a prior bus booking may be accepted depending on seat availability as long as they hold a valid flight ticket. 
  • To book the bus service between Kansai and Nagoya, simply select ‘Nagoya’ as your starting point or destination when booking your flights on emirates.com.
  • If you have already purchased a ticket without requesting for the bus service from emirates.com or the Emirates office, please contact your local Emirates office.
  • If you have already purchased a ticket without the bus service from a travel agent, please contact your travel agent. 
  • The minimum connecting time required is 1 hour 30 minutes for inbound and outbound passengers.
  • The normal Emirates baggage allowance applies. Baggage storage space in the bus is limited.
  • In case you miss the bus, Emirates will not bear any transportation expense since this is a complimentary service.
  • Passengers are required to board the bus 10 minutes prior to departure time.
  • No washrooms are available on the bus. There will be only one stop for a break during the journey. 

    For more information, please contact your local Emirates office or travel agent.