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Help Centre

Where can I find the booking reference/PNR?

eticket

If you received an eticket via email, your booking reference is the six character alphanumeric code that appears to the right of the 'BOOKING REFERENCE' field. It will begin with B, C, D, E, F, G, H, I, J, K or L. 



eticket (airline printed receipt)

On your flight coupon / ticket, your PNR is the first six alphanumeric characters printed toward the right as shown in the illustration below.

 

An eticket from a travel agent will also contain another six-character booking reference – you can also use this to check in online at emirates.com

Call us

Flights and Emirates services

Tel:
TTY

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

HotelCar

Hotel booking and car rental

Tel:

Hotel booking (excluding Dubai Stopovers) and car rental queries only (service provided by Tourico).
Tourico is unable to answer any flight or Chauffeur-drive service related queries.
Travel Insurance

Travel Insurance

Tel:
Please call this number for general queries or to make changes to your travel insurance policy.

Tel:
Please call this number if you need to make a claim.