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Help Centre

When I use Skywards Miles to buy a reward ticket, will I have to pay any extra charges?

If you purchase a reward ticket with Skywards Miles, carrier-imposed charges and airport and/or government taxes are not included in the fare. Payment can be made online when you book your reward ticket. Please note charges may differ between Emirates and Qantas.

All related questions

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.