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Help Centre

Can I cancel my booking online?

Yes, to cancel your booking and request a refund, please complete our refund form. Please note this is for bookings made directly with Emirates, either on emirates.com or through our contact centres and offices.

If you booked through a travel agent and haven’t started your journey yet, please contact your travel agent to make any changes.

There may be a fee associated with cancelling your booking depending on the fare conditions of your ticket.

Call us

Flights and Emirates services

Tel:
TTY

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Hotel booking

Tel:

Please call this number for hotel booking queries only (excluding Dubai Stopovers). This service provided by our partner, Tourico.
Tourico is unable to answer any Emirates related queries.

Car hire

Car hire

Tel:

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Travel Insurance

Tel:
Please call this number for general queries or to make changes to your travel insurance policy.

Tel:
Please call this number if you need to make a claim.