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Emirates Skywards Online Panel

Terms and Conditions

INTRODUCTION

The "Emirates Skywards Online Panel" (the "Online Panel") is brought to you by Emirates, a corporation established by Dubai Ruler’s Decree No. 2 of 1985 (as amended) having its principal office at Emirates Group Headquarters, Airport Road, P.O. Box 686, Dubai, United Arab Emirates (“Emirates”) and hosted via the website found at https://www.emirates.com/ (“Website”).

These terms and conditions together with the general terms and conditions that are applicable to your use of and access to the Website (together the "Terms") govern your use of the Website and set out the rules of participation in the Online Panel. By participating in the Online Panel, you guarantee that you have the authority to accept these Terms and you agree to be bound by the Terms.

In the event of any dispute regarding the Terms, results and all other matters relating to the Online Panel, Emirates decision will be final and binding and no correspondence or discussion will be entered into.

ACKNOWLEDGEMENT AND ACCEPTANCE OF THESE TERMS

Your participation in the Online Panel is governed by these terms and conditions (these "Terms"). Please read these Terms and our Privacy Policy carefully before you join the Online Panel as a participant. By participating in the Online Panel, you agree to be bound by these Terms. You represent and warrant you possess the legal right and ability to enter in these Terms and participate in the Online Panel. If you do not agree to these Terms, you should not register for participation in the Online Panel. You should pay particular attention to the Standards set out below that apply to this Online Panel.

PARTICIPATION CONDITIONS

To register as a participant of the Online Panel you must be aged 21 or over.

Participation in the Online Panel is free and is only open to invited users.

In registering your interest to participate in the Online Panel, you acknowledge and agree that:

Participation is personal to you and it is not transferable.

You consent to receiving weekly emails from Emirates Skywards containing a link to an online survey.

We may invite you via email to participate in online surveys but you do not have any right to receive a minimum number of survey invitations.

No fees or payments shall be made to any participant by Emirates for such participant’s participation in the Online Panel, or completion of any survey. You shall not use, publish or share any part of the materials in the Online Panel for commercial purposes without obtaining a licence to do so from us or our licensors.

Any responses, feedback and opinions provided by you during the Online Panel will be used by Emirates and will be shared with third parties in an aggregated or anonymised format, for the purposes of helping Emirates improve the products and services offered by Emirates and the Emirates Skywards Programme.

If you have any questions regarding your participation in the Online Panel please contact us.

For more details on how we process your personal data, please refer to our Privacy Policy.

COMPLETION OF ONLINE SURVEY

As an Online Panel participant, you will be invited to register and complete weekly online surveys on various topics for the purpose of helping expand our offering and make the Emirates Skywards Programme more relevant and focused on the needs of our customers.

The invitation to the online survey will be received via email, containing a link which we will send to your registered email address. Instructions for participation in the survey shall be as set out in the email. Upon your completion of the survey(s), you will automatically be entered into free Prize Draws which we run on a monthly basis as per the Rules of Entry for the Prize Draw.

The Online Panel is powered by Emirates’ service provider, QuestionPro. Founded in 2005, QuestionPro is a US-based provider of online survey software. More details on QuestionPro can be found here.

RULES OF ENTRY FOR THE PRIZE DRAW

Each participant who satisfies the Participation Conditions set out under these Terms and completes the online survey will be entered into the Prize Draw. All responses to a survey and therefore entry to the Prize Draw must be received via the survey link no later than 23.59 [UAE] on the closing date set out in the email. No responses or entries will be accepted after the Closing Date. Emirates accepts no responsibility for responses and entries which are incomplete, illegible, lost or delayed in transit.

In order to be eligible for the Prize Draw, the participant must visit the survey link and answer the relevant questions relating to the survey during the time the survey is open for responses as set out in the instructions in the email. A completed survey will entitle the participant to 1 (one) entry into the Prize Draw in that month in which the survey is completed. There is a limit of one entry per person.

Applications to participate in a survey can only be made via the provided survey link. All participants are subject to acceptance by Emirates. The participant agrees that Emirates shall not be liable as a result of any refusal or failure to accept an application and no compensation shall be payable to any person in consequence of such action.

Any participant, who fails to abide by any of these Terms or fails to meet the entry criteria set out in these Terms, may be disqualified at the sole discretion of the Emirates.

One main Prize Draw winner and three runners up shall be drawn at random on a monthly basis from all eligible entries validly submitted (“Winners”). The Prize Draw will take place during the second week following the month in which the survey was completed. The decision by Emirates as to the Winners shall be final. Emirates may withdraw the survey and the Prize Draw at their discretion. The Winners will be notified in writing via email (skywards@surveys.emirates.email) within 15 (fifteen) working days of the draw using the contact details provided at the time of registering as a participant of the Online Panel.

THE PRIZE

(collectively referred to as the “Prize”).

The main Prize Draw Winner will receive 15,000 Skywards Miles.

Three (3) runners up will each receive 7,000 Skywards Miles.

The Skywards Miles will be credited to the Emirates Skywards Members account within 7 business days following the Prize Draw.

The Prize includes nothing other than that expressly stated to be included as part of the Prize. Proof of age may be required before the Prize can be given. Emirates reserves the right to substitute the prize for another prize of equal or greater value, should the need reasonably arise.

In the event that a Winner cannot be contacted or is ineligible for entry into the survey or the Prize Draw, Emirates reserves the right to substitute them with another participant of its choice.

The Prize is non-transferable, subject to availability and there is no cash alternative.

Participation in the Prize Draw and utilisation of the Prize is subject to compliance with the Skywards Programme Rules as set out on the Website.

TAXES

The Winner is solely liable for reporting and paying any and all applicable taxes including but not limited to, personal tax, service tax and other entertainment tax due as a result of winning the Prize and Emirates accepts no responsibility for any tax implications arising as a result of the Prize.

PERSONAL INFORMATION

When we provide our services to you, including the Online Panel, we process your Personal Information in accordance with our Privacy Policy, which can be found here. It is important that you read the Privacy Policy before agreeing to the Terms, as it covers all the aspects of Personal Information processing about Emirates Skywards members. In order to provide you with appropriate information, we summarize the most relevant provisions of the Privacy Policy below.

Within the Online Panel, Emirates collects and uses your personal information (the “Personal Information”) in order to organise, administer and conduct the surveys and the associated Prize Draw, so with the help of your feedback Emirates can create and develop better products and services. Emirates, therefore, informs you that:

a) For the purposes relating to the organisation of the Online Panel, including the surveys, including the Prize Draw, to register you for the Prize Draw, determining the right of a participant to receive a Prize, to notify the Winner(s), to have any complaints considered, and for the performance of any necessary legal obligation(s) under the applicable laws imposed on Emirates in connection with conducting the survey and any reporting obligation, Emirates will process the your Personal Information, which includes:

a. name and title;

b. email address

c. Skywards membership account number

b) Some of your Personal Information will be processed for Emirates legitimate interests, which is to promote Emirates products and services, obtain better understanding of how Emirates can continue to improve its products and services, and to increase customer engagement. It is unlikely that this type of activity will override your interests or fundamental rights and freedoms which require protection of your personal data. Where Emirates need to use your Personal Information to perform a contract or take steps to enter into a contract with you regarding the survey, in particular with the Prize Draw raffle, Emirates will process your Personal Information for this purpose. Where Emirates is required to comply with legal or regulatory obligations, such processing of Personal Information, will be based on this obligation. Further details on the legal basis for processing of your Personal Information can be found in our full Privacy Policy.

c) Emirates is a global business, which means your Personal Information may be transferred and stored in the United Arab Emirates and other countries which may be outside your country of residence. Some of these countries are subject to different standards of data protection than your country of residence. Emirates will take appropriate steps to ensure that transfers of personal information are in accordance with applicable law, and we only transfer personal information to another country where:

  • we are satisfied that adequate levels of protection are in place to protect your information; and
  • the transfers are fully managed to protect your privacy rights and interests and are limited to countries which are recognised as providing an adequate level of legal protection or where we can be satisfied that alternative arrangements are in place to protect your privacy rights.

d) If you are subject to laws that provide you with such rights, depending on certain exceptions, and in some cases dependent upon the processing activity Emirates is undertaking, you may have certain rights in relation to your personal information. You may have the right to:

  • To access personal information
  • To rectify / erase (‘right to be forgotten’) personal information
  • To restrict the processing of your personal information
  • To object to the processing (including direct marketing) of personal information
  • To transfer your personal information
  • To obtain a copy of personal information safeguards used for transfers outside your jurisdiction
  • To lodge a complaint with your local supervisory authority

If you wish to access any of the rights set out above, Emirates may ask you for additional information to confirm your identity and for security purposes, in particular before disclosing personal information to you. Emirates reserves the right to charge a fee where permitted by law, for example, if your request is manifestly unfounded or excessive.

You can exercise your rights by completing a form on Emirates’ website which you can find here, by emailing us at privacy@emirates.com or by sending us a communication at Data Privacy Office, Emirates, P.O. Box 686, Dubai, United Arab Emirates. Subject to legal and other permissible considerations, we will make every reasonable effort to honour your request promptly or inform you if we require further information in order to fulfil your request.

Emirates may not always be able to fully address your request, for example, if it would impact the duty of confidentiality Emirates owes to others, or if Emirates is legally entitled to deal with the request in a different way.

As set out above, these terms and conditions are supplementary to our Privacy Policy. Please read the Privacy Policy for more details, such as how long your Personal Information will be stored, who might be the recipients of your Personal Information, how Emirates updates its policies and other channels where you can contact Emirates.

CONFIDENTIALITY

By participating in the Online Panel you agree that you will not show or divulge to a third party any information acquired, including but not limited to new ideas, concepts, advertising and packaging designs that we may show you and invite you to participate as part of the surveys or in any follow up correspondence (for example but not limited to emails relating to the Online Panel).

Your use or reproduction of the information available to you in the Online Panel and in any follow up correspondence (howsoever disclosed) is only permitted with our prior written consent which can be requested using the Contact us page. We may take legal action against you for any breach of these confidentiality obligations and your right to participate the Online Panel will cease immediately.

INTELLECTUAL PROPERTY / COPYRIGHT

No license is granted to you in these Terms to use any of our trademarks or any trade mark of our affiliated companies including, without limitation, the trademarks set out above. Permission is granted to you to look at the content of the surveys on a screen, but you may not store such content in electronic form or otherwise reproduce, modify, copy, distribute, transmit, display, perform, reproduce, publish, reverse-engineer, license, create derivative works from, transfer, sell, or use for commercial purposes any information, software, or other content obtained from the surveys.

If you print off, copy or download any part of the surveys in breach of these Terms, your right to participate in the Online Panel will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

RISK OF INTERNET COMMUNICATION

Please note that viruses and similar destructive programmes are an inherent risk of communication via the internet. We will use our reasonable endeavours to prevent contamination of any material sent to you by any virus or similar destructive code.

You must not misuse the Online Panel by knowingly introducing any viruses, worms, trojan horses, logic bombs or other similar destructive material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Online Panel, the servers on which it is stored or any server, computer or database connected to the Online Panel, You must not attack the Online Panel using a denial of service attack. To the extent that you do any of these things you would commit a criminal offence under the Computer Misuse Act 1990. We will report such activities breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such activities, your right to be a participant of the Online Panel will cease immediately.

OUR LIABILITY

Emirates will not be liable to perform any of its obligations under these Terms where it is unable to do so as a result of circumstances beyond its reasonable control including but not limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots or any other circumstances amounting to force majeure. Emirates accept no liability (and excludes all liability) for any loss of profit, business, contracts, revenues or anticipated savings or for special, direct, indirect or consequential loss of any nature howsoever arising.

Emirates accept no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by any participant or Winners as a result of entering or participating in the survey or the Prize Draw or accepting the Prize. This exclusion does not include any liability for death, personal injury or any breach of applicable law, caused solely by the negligence of Emirates.

Participants respond to the survey at their own risk and agree to indemnify Emirates against all costs, losses, damages, expenses and liabilities (including for loss of reputation and goodwill and professional advisors' fees) and any claim arising from a participants own actions in any way in connection with the survey or a breach of a participants obligations hereunder.

GENERAL

Participation in a survey does not confer on the participant any rights in or over any intellectual property arising in connection with the survey. Any Terms which are held to be invalid in any jurisdiction shall whenever allowed by the context be deemed to be replaced by such valid and enforceable terms and conditions whose contents are as close as permissible to those of the invalid or unenforceable Terms. Emirates reserve the right to modify or vary the survey and/or these Terms at any time.

These Terms shall be governed by and construed in accordance with laws of Dubai, and as applicable the UAE, and the Dubai courts shall have exclusive jurisdiction in relation to any disputes arising.

TERMINATION

Participation in the surveys as part of the Online Panel is voluntary at all times. You can terminate your participation in the Online Panel at any time by withdrawing your consent through the opt out link provided in the emails we send to you.

Once you opt out from the Online Panel, you will automatically be withdrawn from the Prize Draw from that month onwards regardless when you opted out during the month and how many surveys you have completed in the month. The opt out is applicable to the Online Panel only. In case you signed up to other emails, special offers or similar with Emirates, those will not be impacted by your opting out from the Online Panel.

We may terminate your participation to the Online Panel without notice if we have reason to believe that you are in breach of these Terms. In these circumstances you agree not to re-register to become a participant of the Online Panel.

The Online Panel will remain open and active for a period of 12 months provided that Emirates may withdraw a survey or suspend or terminate the Online Panel or any participant’s participation in the Online Panel at any time.

We will notify participants of any suspension or termination of the Online Panel.

CHANGES TO OUR TERMS

We may revise these Terms at any time for commercial or legal reasons. We will not change the fundamental nature of our agreement with you, namely participation in the Online Panel and the principal uses of your personal data by us, and third parties without your consent.

By agreeing to these Terms you are accepting our right to revise these Terms on the basis of this Clause. We will try to provide reasonable notice of the nature of pending changes to the Terms and provide an opportunity for comment from Online Panel participants.

Once the revised Terms are communicated to the participants of the Online Panel, any such changes are effective immediately. You are expected to check the Emirates Skywards Online Panel Terms and Conditions page from time to time to take notice of any changes we make, as they are legally binding on you. Your continued participation to the Online Panel will be deemed to signify your acceptance to the changes.

CONCERNS AND COMPLAINTS

If you have any comments, concerns, complaints or wish to discuss any aspect of the Online Panel please Contact us.

CHOICE OF LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with laws of Dubai, and as applicable the UAE, and the Dubai courts shall have exclusive jurisdiction in relation to any disputes arising.