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Help Centre

Can I cancel or amend my Flight Reward booking?

You can cancel unused and valid reward tickets by contacting your local Emirates office or Contact Centre. There is no credit for expired Business Rewards Miles. There is no cancellation fee for re-crediting Business Rewards Miles on an unused Flex Plus Reward ticket. There is a service fee of USD 50 for re-crediting Business Rewards Miles on a Flex Reward ticket and USD 75 for re-crediting Business Rewards Miles on a Saver Reward ticket. If a combination of a Flex Plus, Flex or Saver Reward ticket is refunded, then the USD 75 will apply. If a ticket expires without being used, taxes on this ticket can be refunded – there is no fee for this, and no Business Rewards Miles will be refunded on expired tickets.

For any other changes to an unused Saver, Flex or Flex Plus reward ticket (including a change of cabin class or a ticket change from Saver to Flex or Flex Plus and vice versa), there will be a charge of USD 25. Your existing reward ticket will be cancelled and Miles will be credited back to your account (minus any expired Miles). A new ticket will then be issued with a new validity period. You will need to pay any relevant taxes.

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Hotel booking and car rental


Hotel booking (excluding Dubai Stopovers) and car rental queries only (service provided by Tourico).
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Travel Insurance

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

If you want to make a claim:
Please refer to the phone number in your policy document.