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Help Centre

Will I have to collect my baggage at each airport?

In most cases, no: with an onward booking through emirates.com, your baggage is checked in at the start of your journey all the way through to your final destination.

There are some exceptions to this, such as taking a connecting flight from a different airport, or countries which require you to collect your baggage for security or customs purposes. Please check with your local Emirates office before you travel to confirm specific procedures.

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Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call this number only if you have already made a hotel reservation on emirates.com through the service provided by our partner, Tourico. Tourico is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.