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Help Centre

Who is GlobalCollect and why is it handling my payment?

GlobalCollect is a Payment Service Provider specialised in money collection and settlement with expertise in electronic payment methods in a wide range of industries such as travel, telecommunications, retail, portals, online games & digital content. Emirates has chosen Global Collect in order to offer a wider range of payment options that are more convenient to you. GlobalCollect will process your payment on behalf of Emirates.
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Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call this number only if you have already made a hotel reservation on emirates.com through the service provided by our partner, Tourico. Tourico is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.