Help Centre

How can I pay for someone else if the rules state that I cannot use my credit card?

If the country that the ticket departs from does not allow you to use your card if you are not travelling, depending on the departure country and the time before departure, you might be able to use another payment method that does allow you to pay for someone else.  The payment methods that support this are PayPal, real-time or online banking, offline bank transfer, or Western Union.

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.