Help Centre

Which airports offer eBoarding Passes?

Currently, eBoarding Passes are only available to passengers using Online Check-in and departing from the following airports:


DubaiFrankfurtNairobi
AbidjanGenevaNewcastle
Addis AbabaGlasgowNice
AdelaideGuangzhouOsaka
AmsterdamHamburgOslo
AthensHong KongParis
AucklandIslamabadPerth
BaghdadIstanbulPeshawar
BahrainJakartaPhuket
BangkokJeddahPrague
BarcelonaJohannesburgRio de Janeiro
BasraKarachiRiyadh
BeijingKuala LumpurRome
BeirutLahoreSão Paulo
BirminghamLarnacaSeoul
BolognaLisbonShanghai
BrisbaneLondon GatwickSialkot
BrusselsLondon HeathrowSt. Petersburg
BudapestLyonStockholm
Buenos AiresMadridSydney
Cape TownMaltaTaipei
ChristchurchManchesterTokyo Haneda
CopenhagenManilaTokyo Narita
DakarMauritiusToronto
DammamMelbourneVenice
DhakaMilanVienna
DohaMoscowWarsaw
DublinMultanZürich
DurbanMunich
DüsseldorfMuscat

Emirates will be offering eBoarding Passes in other airports shortly.

Call us

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.