Help Centre

What is an electronic ticket?

Emirates' new electronic tickets do away with paper tickets and allow you to book flights conveniently over the internet. After you have completed the online transaction to purchase your tickets, you will be shown a confirmation page and sent a confirmation email, both containing your personal and flight details and a unique reference number. All you need do is print out either one of these and present it along with your passport at the check-in desk.

Call us

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.