Help Centre

What about return / onward flights?

The online check-in system will allow you to check in for all eligible flights scheduled to depart within 48 hours of the time you use online check-in. If your return or onward flights are scheduled to depart within 60 hours of your outbound flight, then the online system will allow you to check in for these flights.  If any of your flights are scheduled to depart more than 60 hours after your outbound flight, you will need to repeat the online check-in process for those flights closer to the scheduled departure time.

Please note if your return/onward flight departs outside of the 60-hour window from an airport where online check-in is not currently offered, you will need to follow normal check-in procedures for that flight at the main Emirates desk.

Call us

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.