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Help Centre

Can I get a refund if I cancel my online booking?

You may receive a refund on an online booking only if allowed by the fare conditions of the booking. We will refund the credit card used to purchase the ticket. However, there may be a cancellation penalty, which will be deducted from the refund. Please be sure to check the fare conditions before making a purchase. You may make a refund request for your online eTicket booking through our online refund request form.
Contact Us

Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call this number only if you have already made a hotel reservation on emirates.com through the service provided by our partner, Tourico. Tourico is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.