Help Centre

Can I provide my Global Entry number/TSA Pre-Check PASSID number in advance for travel to/from the USA?

If you are participating in the Global Entry programme, you do not need to provide your Global Entry number in advance or when checking in online at emirates.com. Upon arrival in the USA proceed to the Global Entry kiosks, if available in the arrival airport, and complete your Global Entry verification as normal.

Emirates does not participate in the TSA Pre-Check programme and you do not need to provide a PASSID when checking in online or at the check-in counter.

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.