Help Centre

Do I need an internet or 3G/4G connection to access The Emirates App? How much data will it use?

You’ll need an internet connection to log in to the app for the first time and to use data-heavy functions like booking and managing your flights. Don’t worry if you’re caught without any Wi-Fi or mobile data – you’ll still be able to access the app and your information offline.

Call us

Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email (opens the default email client) if you’re making or have made a reservation with our hotel partner Please note is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.