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Help Centre

Why is my flight not showing in Upcoming Travel?

Our Upcoming Travel tool displays your next few trips on Emirates. Reward bookings (flights purchased using Skywards Miles) will not appear in Upcoming Travel – you can see these in Manage a Booking, by logging in with your last name and booking reference.

In addition, flights may not show up in Upcoming Travel if:

  • The first name or last name entered at the time of the booking does not match the name in your Emirates Skywards account; for example, ‘Will’ instead of ‘William’.
  • Your Emirates Skywards membership number is not associated with the booking. To update this, please add your Emirates Skywards membership number in Manage a Booking.

If you feel that none of the above applies to your future bookings, please call an Emirates Contact Centre for assistance.

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Hotel booking (excluding Dubai Stopovers) and car rental queries only (service provided by Tourico).
Tourico is unable to answer any flight or Chauffeur-drive service related queries.
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Please call this number if you need to make a claim.