[ English ]
Skip to main content

Help Centre

Why can't I upgrade with Miles in advance for certain flights?

Some Emirates tickets have restrictions about when they can be upgraded with Miles – these tickets can only be upgraded with Miles when checking in, including online check-in.

When booking on emirates.com, any itineraries with this restriction will show the message “Check-in reward upgrade only”. When checking in for your flight, you can use your Miles to upgrade (subject to availability) as normal.

Note that this only applies to upgrades with Miles; paid upgrades are unaffected.

Call us


Hotel booking and car rental


Hotel booking (excluding Dubai Stopovers) and car rental queries only (service provided by Tourico).
Tourico is unable to answer any flight or Chauffeur-drive service related queries.
Travel Insurance

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

If you want to make claim:
Please refer to the phone number in your policy document.