Help Centre

Emirates currently offers a Chauffeur-drive service to its First Class and Business Class passengers in many parts of the world. If I fly with Qantas in First Class or Business Class on an Emirates codeshare or a redemption ticket, will I still get this service?

Chauffeur-drive will be available to Emirates customers flying on Qantas as part of an Emirates codeshare in the following locations: Sydney, Melbourne, Brisbane, Canberra, Adelaide, Perth, Hobart, Auckland, Christchurch, Wellington, Dubai and London. Chauffeur-drive will not be available for any flights operated by Qantas between Asia and Australia/New Zealand. 
 
Itineraries which are exclusively between New Zealand and Australia, on Emirates-operated flights, are not eligible for Chauffeur-drive. All other itineraries on Emirates-operated flights are eligible, including Business Class itineraries which involve a stopover in Australia. 
 

For itineraries involving Qantas-operated flights, view the PDF of all applicable routes.

For Emirates Skywards members redeeming miles on Qantas flights, Chauffeur-drive is not available.

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.