Help Centre

As an Emirates Skywards member travelling on the Qantas domestic network, will I have access to Qantas domestic lounges in Australia?

Emirates Skywards Gold members will have access to Qantas Club Domestic Lounges in Australia. Emirates Skywards Platinum members will have access to Qantas Domestic Business Lounges (where available) and Qantas Club Domestic Lounges in Australia.

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.