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Help Centre

How long does it take to get a voucher?

When you redeem your Miles online for an Emirates Skywards voucher, one of our representatives will be in touch. If you have decided to collect your voucher, they will confirm the pick-up location with you. If you have chosen delivery, then they will confirm the delivery address. Once the address is confirmed, then you can expect your voucher within three working days (for Dubai addresses only).

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call this number for hotel booking queries only (excluding Dubai Stopovers). This service provided by our partner, Tourico.
Tourico is unable to answer any Emirates related queries.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.