Help Centre

Can I purchase 25,000 Skywards Miles and receive a transfer of 25,000 Skywards Miles?

Yes you can, as transferring and purchasing are different types of transactions. If someone transfers 25,000 Miles to your account, you can still purchase another 25,000 Miles in that calendar year. Transferring and purchasing Miles can both be done through your online account.

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.