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Help Centre

Why are Miles missing from my account?

Miles might be missing from your statement for several reasons. The most common are listed here:

  1. The transaction is still being processed (allow 48 hours for a flight booked with Emirates or up to three weeks for a transaction with an Emirates Skywards partner). 
  2. Your Emirates Skywards membership number was not quoted, or was misquoted, at the time of booking or at check-in. 
  3. You have not travelled on the inbound or outbound part of your journey yet. 
  4. The name on the reservation did not match the name registered on your Emirates Skywards profile.
Contact Us

Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call this number only if you have already made a hotel reservation on emirates.com through the service provided by our partner, Tourico. Tourico is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.