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Help Centre

How do Skysurfers claim missing Miles?

To claim missing Miles on a Skysurfer account for an Emirates flight, the nominated parent or guardian can either call an Emirates Contact Centre or email us with the membership number, ticket details and booking reference. To claim missing Miles on a Skysurfer account for a partner transaction, the nominated parent or guardian should email us with account details and copies of the relevant invoices and/or receipts.

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HotelCar

Hotel booking and car rental

Tel:

Hotel booking (excluding Dubai Stopovers) and car rental queries only (service provided by Tourico).
Tourico is unable to answer any flight or Chauffeur-drive service related queries.
Travel Insurance

Travel Insurance

Tel:
Please call this number for general queries or to make changes to your travel insurance policy.

If you want to make a claim:
Please refer to the phone number in your policy document.