Help Centre

How do I book an instant upgrade reward?

Any Emirates Skywards member can spend Skywards Miles on instant upgrades at the check-in desk. You can also take advantage of this service on board the aircraft. You can also spend your Miles on instant upgrades for travelling companions. Simply ask one of our check-in staff or crew members to assist you.

Please note that instant upgrades are subject to seat availability and applicable upgrade restrictions*. Instant upgrades are not currently available to Skysurfers.

*Emirates Special tickets can’t be upgraded. Business Class Saver Fare tickets can be upgraded at any time up to six hours before departure. Economy Class Saver tickets can only be upgraded at the time of online check-in, at the airport or on board. Please review Fare Conditions and applicable restrictions on when you make your booking.
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Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call this number only if you have already made a hotel reservation on through the service provided by our partner, Tourico. Tourico is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.