Help Centre

How long is the Gold Partner card valid?

The Gold Partner card will be linked to the nominating member for as long as the nominating member retains his or her tier status. However, if the nominating member is downgraded, the Gold Partner will keep their Gold status until their next tier review date, at which point they will retain Gold status only if they have achieved 50,000 Tier Miles, or flown 50 qualifying flights.

Call us

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.