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Help Centre

What is the seat guarantee benefit and how do I use it?

If you are a Gold or Platinum member, we will guarantee you an Economy Class seat on your chosen flight*, even if you don’t already have a ticket. You don’t have to wait for the flight to be full; we’ll confirm your seat when the cabin is full.

For our Platinum members, we will also do our best to confirm a Business Class seat. However, during major holidays and special events this may not be possible on some flights.

To use your seat guarantee benefit, just call our Contact Centre at least 48 hours before the flight. Our agents will review your ticket to make sure it is an eligible commercial Flex Plus fare. If it’s not, they can upgrade your ticket over the phone. If you don’t already have a ticket, they’ll create a new booking using an eligible fare.

* Some commercial fares may not be eligible for the seat guarantee benefit but can be upgraded for an additional charge. Please check with our Contact Centre.

Contact Us

Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call this number only if you have already made a hotel reservation on emirates.com through the service provided by our partner, Tourico. Tourico is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.