Help Centre

When I move up to a higher tier, how long do I keep the benefits for?

Regardless of how many Tier Miles you have earned or flights you have flown, your card validity and benefits are extended beyond the tier review date by an extra two months, even if you have not qualified to stay in your tier.

For example, if you achieve Silver membership on 17th June 2016, your tier review date will be at the end of June 2017, but you can still use your Silver card to enjoy extended benefits until the end of August 2017, even if you do not retain your tier.

Tier reviews always take place at the end of a month.
Learn about how to keep your tier status.

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.