Help Centre

Once I’ve become a member, when do I get my membership pack?

You will receive your membership pack once you have completed two return trips in Economy Class or one return trip in either First or Business Class on any Emirates flight or codeshare flight that carries an Emirates flight number (EK).

Please note that you will receive an email asking you to confirm your delivery address, which you need to do before we can send your pack. Once you have confirmed or updated your postal address, delivery will take up to six weeks. You can also print a temporary card to use in the meantime.

Contact Us

Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call this number only if you have already made a hotel reservation on through the service provided by our partner, Tourico. Tourico is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.