Help Centre

How do Skysurfers redeem Miles for Emirates rewards or partner rewards?

Emirates flight rewards

There are two ways to spend Skywards Miles on Emirates flight rewards:

Please note that some rewards may also require a parent or guardian’s credit card number e.g. a flight reward will require a credit card number to pay the compulsory tax charged by airports for the journey.

Partner rewards

To redeem Skywards Miles with an Emirates Skywards partner, a parent or guardian should sign the relevant form and send it to an Emirates Contact Centre. Skywards Miles can be redeemed with the following partners: 

Partner airlines

Alaska Airlines, Japan Airlines, Jet Airways, JetBlue, Jetstar, Korean Air, Qantas, South African Airways, TAP Portugal and Virgin America

Skywards Skysurfers redemption request form(opens a PDF in a new tab)

Hotels

Marriott, Emirates One&Only Wolgan Valley, Le Méridien Dubai 

Skywards Skysurfers redemption request form(opens a PDF in a new tab)

Retail & Lifestyle

Arabian Adventures, Damas, Danat Dubai Cruises, Heathrow Rewards, Magrudy’s, Natural Elements Spa at Le Méridien Dubai, Rivoli, Ski Dubai and Wild Wadi Water Park

Skywards Skysurfers redemption request form(opens a PDF in a new tab)

Call us

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.