Help Centre

What is Emirates Skywards?

Emirates Skywards is the award-winning frequent flyer programme of Emirates Airline, launched in May 2000. Membership of the programme provides access to a world of exclusive benefits designed to make travel more rewarding and enjoyable.

Emirates Skywards is a regular winner of travel and customer service awards including Business Traveller Middle East Awards and the Freddie Awards, known as the ‘Oscars’ of customer loyalty programmes. Some of the titles we have earned over the years include: Programme of the Year, Best Website, Best Member Communications, Best Customer Service, Best Award Redemption, Best Reward Promotion, Best Loyalty Programme and Best Frequent Flyer Programme.

Call us

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.