Help Centre


Cancellations and changes : Refunds

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Refund request

You can use this form to request a refund for tickets purchased directly from Emirates, either through emirates.com, one of our contact centres or from an Emirates ticket office. If a travel agent booked your ticket, please contact that travel agent for a refund.

Please note once you’ve submitted this form, your entire booking will be cancelled. So please don’t use this form to find out more about cancellation charges or how much of a ticket might be refunded.

How much you’ll be refunded will depend on the fare conditions of your ticket, as advised to you at the time you made your booking. If you purchased your ticket on emirates.com, your fare conditions will be attached to your booking confirmation email.

Please use English characters only, and avoid using characters such as &, <, >, ", [, ], +, =, `, |, \.

Please select your title, first name and last name
 
Telephone number
 Please choose your departure date
Select departure airport
Select destination

Please provide details for all passengers who require a refund.

Refund Type

Passenger Details
The passenger details have been removed
 
Where did you pay? Required information

It is not mandatory to add any comments in the text box below, however should you wish to provide additional information, you may do so here. It is recommended that comments are in English only. Entering comments will mean that the refund will be delayed whilst they are reviewed.

WARNING: Please avoid using characters such as &, <, >, ", [, ], +, =, `, |, \.

Maximum 3,000 characters
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Call us

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.