Following a directive by airport authorities, a reduced operating schedule will be in place at London Heathrow on February 5, 2012 due to expected adverse weather conditions. Emirates flights EK29 and EK05 – scheduled to depart Dubai at 09:40 and 16:30 respectively - and the return flights EK30 and EK06, due to depart London Heathrow at 16:35 and 22:00 on the same day, have been cancelled.
Emirates apologises for any inconvenience caused and will book passengers on alternative flights where possible. Passengers due to travel to or from LHR are advised to check the status of their flight using the flight status tool below, before departing for the airport. This information is updated every 5 minutes.
For any queries, please contact your local Emirates office.
Emirates flights to Tripoli have been suspended
Due to the continuing unrest in Libya, Emirates flights to Tripoli have been suspended. Suspension of flights is indefinite. The three times weekly flight to Tunisia will now operate a direct non-stop until further notice.
Emirates will continue to monitor the situation in Tripoli. Please continue to check the website for further updates - these will be provided as soon as they are available.
Emirates passengers who wish to rebook their flight should contact their local Emirates office.
London Heathrow rebooking conditions
The following options are available to all Emirates passengers who have purchased tickets for travel to/from London Heathrow on any of the disrupted flights on 5 February 2012:
- Rebooking, re-issue and cancellation charges shall be waived for passengers ticketed to travel during the above stated period.
- Rebooking shall be made onto an available flight to the same destination for travel within a three-day period after the scheduled departure time of the original flight and in the same booking class. This will be at no additional cost to the passenger and if required, the validity of the ticket may be extended.
- Rebooking shall also be permitted for the return journey within a three-day period after the original flight date and in the same booking class and at no additional cost to the passenger. If required the validity of the ticket may be extended.
- Passengers who wish to cancel their trip may have their remaining coupons exchanged for a MCO (travel voucher) for future travel on Emirates or refunded for the reassessed value of the remaining portion of the flight itinerary. Travel vouchers for future travel on Emirates will be valid for one year from the date of issue.
- Re-routing/endorsements onto other airlines is not permitted.
- Options 1-5 do not apply to passengers travelling on tickets issued as a part of an inclusive tour by a tour operator or travel agent. Reissue or cancellation requests should be handled by the passenger’s respective tour operator or travel agent.
- Please contact your travel agent or nearest Emirates office for reservations and/or rebooking queries
Tripoli rebooking conditions
- Emirates will waive administrative fees for rebooking and cancellation for customers holding confirmed tickets for travel to/from Tripoli on/before 22nd February 2011. Suspension of flights is indefinite.
- Rebooking shall be made onto an available flight to the same destination for travel within a seven day period after the scheduled departure time of the original flight and in the same booking class.
- Passengers who hold confirmed tickets for Tripoli can elect to rebook onto an available flight to/from either Cairo, Malta or Tunisia in the same booking class and at no additional cost but the new ticket must be issued by 29th February 2012. Please note transportation between Tripoli and the chosen new destination/origin (i.e. either Cairo, Malta or Tunisia) must be at the passenger's own expense.
- Refund for cancellation shall be based on the residual value for remaining coupons, valid for one year from the date of issue of MCO. Only passengers who purchased tickets from an Emirates Ticket Office in Tripoli may obtain a full refund of the residual value for the remaining coupons, outside of Libya. Such tickets can be identified by IATA location code 4549068 or 4549185 given on the ticket.
- The options as outlined above are; however, not available to passengers travelling on tickets issued as a part of an inclusive tour by a tour operator or travel agent.
- Re-routing/endorsements onto other airlines is not permitted.
- Tickets which have expired after the suspension of Emirates services to Tripoli or tickets expiring on/before 29th February 2012 maybe extended for a maximum one year period from the date of expiry at no additional cost to the passenger.
- All other rules and conditions of the ticket remain unchanged.
- Please contact your travel agent or nearest Emirates office for reservations and/or rebooking queries.