25 June 2013
DUBAI, U.A.E., 25th June 2013: mercator and the Emirates Group’s IT Customer Contact Centre has won the “Middle East’s Best Helpdesk Award” of the year. For the fifth year in a row, award organisers Insights, have acknowledged the contact centre team for its excellence in delivering customer care and support.
“We have a dedicated team of people with vast experience, ensuring to deliver superior customer service and efficient communication in our call centre,” said Patrick I'Anson, Head of Call Centre. “We understand the significance of our role as a call centre to provide timely IT solutions resulting in customer satisfaction and business success,” he added.
The customer service centre provides a direct connection between Emirates IT and the Emirates Group as well as mercator’s more than 130 customers, based in 80 countries across six continents.
President Insights Middle East, Dominick Keenaghan presents Call Centre Manager, Patrick I'Anson with Best Helpdesk Award 2013
“With the level of service quality that the call centre team impart, it’s hardly surprising that the business continue to grow at a rapid rate. The team has a deep understanding of how instilling trust and driving satisfaction translates into business performance,” said Dominick Keenaghan, President of Insights Middle East and Chairman of the Middle East Call Centre Awards Committee.
This award will be added to the teams’ existing award collection, which includes Best Medium Size Call Centre of the Year 2009, Call Centre Manager of the Year 2010 and 2011, and Best Helpdesk for 2012.